Why is it that Sony was unable to repair my 250Gb DVD Recorder RDR-HXD1065 HMD Which cos £526 2007/8? - best dvd recorder of october 2009
I have a Sony DVD recorder on the range of products in October 2007. Then about 2 weeks later by a different version than the first one was defective. The second unit has gone wrong around 13 months later. One week outside the normal warranty period. This is a fee of 30 € for a technician to see what was going on for the repair. I was given about £ 165th The writer spent two more visits to the shop Sony. This more than 6 months. It was reported that repairs could be made due to missing parts. However, the business is not my refund £ 165, but not the 30 €. So here I am again with a broken machine and more than 556 pounds out of pocket. Do not buy Sony.
Saturday, January 2, 2010
Best Dvd Recorder Of October 2009 Why Is It That Sony Was Unable To Repair My 250Gb DVD Recorder RDR-HXD1065 HMD Which Cos £526 2007/8?
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I think it should be replaced by the latest model, if for no other reason that the brand "Sony" and that it was cheap.
ReplyDeleteSony's Japanese quality was very good.
When it no longer cost-effective manufacturing in Japan (the Japanese electronics giant retail prices through the roof once), gradually changed and "rented" and put his mark on the goods manufactured in another country. Sony was not Japanese, but it was Korea, Taiwan and China now, how many other brands once observed.
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It has stopped the import of spare parts for many, because:
Assemblies made 1 of machines have been reliable and less downtime
2 The models change so quickly that a portion of the shares, which rotate more quickly. There were considered to be a problem storing and a cost factor. It is to be essentially a total loss after a certain time and then scrapped and disposed of.
3 pieces of parts and service is not the core business of many firmsis. It is a pain. Furthermore, their repair technicians can not follow the technology and lack of know-how in many cases. Special training is expensive and almost impossible.
Most failures are caused by moving parts. The number of complete sets should be provided for the replacement of "guess" in advance and around the world distributed accordingly. Once the assembly line moves, a new model that is too late. If there are any unexpected demand for assemblies are available are exhausted, the agent can not receive compensation, including the repair center.
This tends to happen with all brands, we are now in the "too expensive (it is impossible to repair) so that you too can throw away and buy a" new phase
If the elimination of all movable parts, is a 100% reliable on board - this is not the case, with everything a rotating disc mechanism uses. Solid-state memory will relieve a lot.
Removable memory will continue to suffer from male / female problems (a "; Moving parts ") and should be addressed.
From now on, for example, Chen Chung and buy low prices guaranteed for 3 years. Probably comes from the same place as "Sony" still (and works so well!)
.. Sorry
I hope your Panasonic takes a lot longer!
And if nothing else to sell, the hard disk of 250 GB on eBay.
Happy New Year